Our support services are designed to unlock all the benefits of our products in order to enable you to realize more value from our solutions and give your team the winning advantage.
Continuous improvement on support services is one of our most important customer centric agenda. Furthermore, over time we have expanded our footprint across Iraq, so that we can provide consistent service to our customers across the country.
Support Services at a Glance
Awrosoft provides the following support services:
- Upgrading to the latest version
- Resolving unpredictable application issues
- Providing answers to frequently asked questions
- Customizing forms and reports
- Providing technical advises / consulting services with the purpose of improving end user application adoption rate
- Tuning databases
- Configuring hardware to achieve system optimization
- Converting data and transferring data across servers
We provide support services across three primary channels:
- Self service through customer portal
- Assisted service by calling our service centers
- Face-to-Face service by having one of our agents visiting your location to resolve the issue
We have defined different contact types which you can select based on your business needs. Please contact us for more information.